The Bates Family

Privacy Policy

Because we accept orders as well as your feedback on this site, we feel it is important to make you aware of how we handle any information you provide to us.

First and most importantly, we do not sell, transfer, or give away your information to anyone. That includes your name, addresses, phone numbers, email addresses, credit card information, or sales information.

We do not collect data without your knowledge when you visit our site, and if you choose to provide it to us, we do not make it accessible to any other individual or business.

We use cookie technology to provide an online experience that will be most beneficial to you. For example, we may use cookies to store items that you add to your shopping cart so that when you come back at another time to finish the order, you do not have to re-add those items.

If you place an order and something goes wrong (such as a credit/debit card declining), we will contact you by email and/or phone. Otherwise, we will not contact you unless you specifically ask us to.

If you have provided us with information, and wish to have your information removed from our database or wish to know what information we have about you in our database, please call us at (888) 337-8646.

TheBatesFamily.com – Security
Because of issues of security on the Internet, many customers are still are not comfortable entering their credit/debit card information online. If you are one of those customers, we understand and sympathize completely.

In recent years, new technology has led to many new advances in the area of security. When used properly, these new tools allow web site owners to feel confident when accepting credit cards. We believe that our method of collecting credit card orders is extremely safe and would like to try to convince you. But if you still feel uncomfortable ordering online, please just give us a call at (888) 337-8646 , mail us, or email us with your order.

TheBatesFamily.com utilizes a simple, safe, and secure method to collect credit card orders over the Internet. We utilize a combination of security methods to safeguard sensitive information.

SSL Certificate
All data passed between you and our payment system is encrypted by 128 bit SSL. Data is encrypted and can only be decrypted by the site with the certificate installed.

Once your order has been transmitted to TheBatesFamily.com, it is kept secure by a variety of security measures. We will not allow our customers to risk credit card fraud because they trusted us enough to place an order on our site.

We believe that your online orders are secure! But if you don’t, please give us a call or mail us, and we will be glad to serve you another way!

Hacker Monitoring
TheBatesFamily.com consistently audits our servers for errors and hacking attempts to ensure that the information on our servers is safe. Furthermore, we do not store credit cards in their entirety online. You can feel safe when you do business with us.

If you continue to be hesitant about placing an order online, please place your order by:

Phone 1-888-337-8646 (toll free)

Postal mail with a completed order form:
TheBatesFamily.com Orders
880-C Royal Park Drive
Monroe, GA 30656

You will find additional ordering information on the Ordering Policies page.